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2023 Contact Center Planning Guide

Lead your contact center team to success with our free guide.

Looking for new ways to attract, engage, and retain agents? Want to streamline your tech for improved efficiency and speed to competency?

Plan smarter with our Leader's Guide to Contact Center Excellence. Access this comprehensive planning guide for ways to help your team:

  • • Reduce agent turnover
  • • Leverage your EVP to win talent
  • • Tap into emerging tech trends
GET THE GUIDE

Talent and tech are changing.
Are you leading accordingly?

The modern contact center model is ever-changing. Status-quo approaches to management have lost their edge as new tech, new challenges, and new opportunities emerge. The options and possibilities are endless.

Cut through the noise with talent and tech insights from a leader in contact center staffing and management, KellyConnect.

WHAT'S IN THE GUIDE

Key insights and learnings for contact center leaders

KC Turtl Guide - State of Talent

The state of talent

Where have all the agents gone? How is talent demand distributed? Where can remote contact centers most effectively recruit agents? Get key insights on the changing talent landscape.

KC Turtl Guide - Trends-Agent Experience

What agents want

Gen Z and Millennials make up nearly half of the American workforce. What they value is reshaping the workplace, but is your company aligned to attract and retain them? Find out.

KC Turtl Guide - Engagement

Tech trends to watch

With average tech spend expected to increase in 2023, agent experience comes into focus. Which technologies will contact centers invest in to streamline processes and retain agents?

Plan smarter, from CCaaS to EVP (and everything in between).

Put some power behind your plans. Access the KellyConnect Leader's Guide for actionable insights for a successful 2023 (and beyond!).